Customer Services Details

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Customer Services : CLICK on Blue headings to expand:

One Purchase Order
- We combine orders! Do ONE order, not several, saves your time and your money!
- Contact ONE Company, NOT several with "voice mail"
- Track ONE order, not several
- Save on shipping costs ! We ship worldwide
- We can ship complete, or partial if some items must be ordered.
- &
- Advantages:
  - Our staff is experienced in locating technical documents.
  - Quotations are usually valid for 30 days.
  - Extensions can sometimes be arranged. Exceptions may occur for imported items.
  - Purchase orders followed until completion with shipment on your terms.
  - We utilize multiple methods of shipping worldwide to offer you the least expensive method consistent with your required time frame.

Immediate Delivery- Shipping Methods
- Most TECHNICAL DOCUMENTS are in stock, no waiting on most items.
- We ship daily via UPS and many other carriers.
- We offer a choice of shipping methods:
  - UPS -
    - most regular domestic shipments,
    - many international sites,
    - requires physical addresses,
    - no post office boxes ( see USPO),
    - some rural routes are serviced.
  - Federal Express,
  - DHL Transport,
  - Airborne Express,
  - Courier Service in the Houston Area,
  - Your freight forwarder or to U.S. affiliates for intracompany mail,
  - Any other carrier you choose, providing arrangements can be made.
  - U.S. Postal service shipments are not recommended due to difficulties with proof of deliveries and reimbursement for lost shipments. We ship about once/week.
- Please note that we do have handling charges:
  - $ 2.00 for the first book, $ 1.00 for each additional book up to $ 5.00.
  - i.e.: 2 books are $ 3.00, 8 books are $ 5.00.

Rush Orders- Inspectors due in 2 days? We will try to get it there! (But we would really appreciate having more time --and so would your nerves!) Please note extra charges below
- Same day or next day shipment,
- Next day delivery possible in many cases,
- Express service is extra.
  - Publishers typically charge :
    - $ 10.00 to $ 15.00 extra for UPS BLUE "rush" shipment to us.
    - UPS RED "rush" is usually $ 20-25.00,
  - We pass this charge through to you.
  - Outgoing RUSH shipment is also charged. Cost varies with carrier/destination/weight/value.
- Advantage to you:: we have stock on hand in many cases so the cost and delivery is faster and less expensive than "the other book stores".

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Quotations-
- Follow link below to access the online form OR
- you can request a "QUOTATION ONLY" from the Shopping Cart by :::
  - Placing a note "Quotation Only" in the Special Instructions Box of the Checkout Form,
  - Choose "PO" in the Payment field,
  - Type "Quote Only" as the Purchase Order number.
- We will be pleased to provide a Quotation for:
  - price,
  - availability,
  - edition,
  - and/or shipping charges>>(see below for exception)
- Know your exact cost before shipment..exceptions may occur if we are not able to get firm weights for products.
- Budget with confidence.

Current pricing on the website may not be exact, publishers are very fond of changing prices, frequently.

We will not ship an order with a price difference until you have approved the update.

A written, faxed, or emailed quote is valid for 30 days.

Payment Options
- For U.S. orders we accept:
  - credit cards:
    - Visa,
    - MasterCard,
    - Discover,
    - American Express,
    - Optima,
    - Diners Club;
  - money orders,
  - personal or company checks.
- Credit cards are suggested for speed and ease of use.
- You may use:
  - Our Secure Credit Card submission,
  - or Fax your credit card information to 713-652-1919.
  - or call 800-711-1888 or 713-652-1917 and ask for Beverly or Noah.
  - OR inform the answering party you are calling about a website order. VERY IMPORTANT for correct application of your payment !
- See below for international orders

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House Accounts
- We welcome both companies and individuals.
- Accounts are activated upon acceptance of Credit Application.
- Sorry, we cannot open house accounts for non-USA companies. If you have a USA affiliate or have an office in the USA exceptions may be made. Contact us.
- For existing accounts:
  - Purchase orders are gladly accepted,
  - Shipments are made according to YOUR terms specified upon opening the account, i.e. no partial shipments, authorized personnel only, no verbal orders, etc..
  - Our terms are net 30 (thirty) days, FOB Houston, Texas, 77002, USA, freight is prepaid and added.
  - Account payments may be made by money order, cashier's check, credit cards, personal or company check.
- To open a House Account:
  - send your prepared information:
    - via e-mail or
    - fax to 713-652-1919.
  - Generally takes 2-8 days to process. Depends upon your reference's response time.
  - An Online Credit Application is available .

International Orders -We welcome both companies and individuals.
- Your orders will be processed as quickly as possible.
- We will accept credit cards for international orders, but we RESERVE THE RIGHT to request full payment in advance for large orders.
- Full information for credit cards MUST be submitted. This includes:
  - Cardholder's name and Company (if a company card)
  - Verifiable physical billing and shipping addresses,
  - Verifiable phone number for carrier contact if needed,
  - full credit card number, expiration date AND security code.
- LARGE international shipments must be prepaid, including shipping/handling charges.
  - Wire Transfers accepted.
  - Wire Transfer cost is billed at $ 30.00, prepaid, refundable if not charged by either bank.
  - For large orders we cannot accept credit cards due to the many fraudulent uses for international shipments.
  - No personal or company checks can be accepted.
- International shipping is expensive.
  - Your Local conditions may dictate the choice of courier,
  - We can give a choice of shipping methods:
    - UPS is first choice,
    - FEDEX, DHL, or AIRBORNE may be more reasonable in your area,
    - US Mail is not suggested due to problems with tracking and recovery/payment for lost items.
    - We will ship via Express Mail... but caution that difficulties may arise.
  - If you have a U.S. affiliate:
    - shipping to their U.S. site would be much less expensive,
    - Carriage fees and arrangements from them to you would be your responsibility.
- Please note that we are not responsible for duties or import/export taxes AND we will not bill for these.

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Return Policy:
- Within the first week of the purchase.
- Time allowances may be made for shipped items.
- All returns must be in salable condition.
- Contact orders@brownbookshop.com for permission to return/exchange.
- NO INTERNATIONAL SHIPMENTS MAY BE RETURNED DUE TO THE COST.
  - (Exceptions will be made If we have made an error in shipping)
  - Contact us for corrective procedures.
- Return shipping will be at your expense unless it has been our error.
- WE ARE UNABLE TO ACCEPT RETURNS ON THE FOLLOWING ITEMS
  - All codes and technical standards,
  - All review texts and solutions guides, exam preparation texts, etc.
  - Shrink-wrapped items which have been opened,
  - Software or books with disk packages which have been opened (defective items are exchanged with the actual vendor),
  - Items which have been special-ordered,
  - All industry directories.

Contact information:
- Phone Toll free: 800-711-1888
- 713-652-1917 USA or international
- Voice Mail is available for "busy" or after-hours
- Fax: 713-652-1919
- Go to Store info for more details

E-mail: info@brownbookshop.com

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Customer Services : CLICK on Blue headings to expand:

Immediate Delivery- Shipping Methods

02/28/08