Return Policy

We are only able to authorize a return within three days of your receipt of the shipment. We are unable to authorize any returns after that time. All returns require supervisor approval. Most items are non-returnable. We are unable to provide books on approval.

A 15% restocking fee will be assessed on all returns that have been authorized and approved by a supervisor. Shipping charges are non-reimbursable.

Contact us to obtain a Return Authorization Number before sending any items back to us.  We cannot accept a return without a Return Authorization Number.  A copy of the itemized customer invoice listing the returned items must be enclosed with your return shipment.  We are unable to accept a credit card draft as a sales receipt.  

All returns must be in salable condition.

We are unable to accept any returns on: 

• All sale books
• All directories
• All codes and technical standards
• All society/association documents
• All study guides including EIT/FE/PE review texts and solution guides
• Shrink wrapped items that have been opened
• Software or books with disk packages that have been opened
• Items that have been special ordered

Exchange Policy

Exchanges can be made only on old editions if there is a current edition available the week of purchase. Supervisor authorization and a receipt are required for exchange.

Quotes

Quotes are valid for thirty (30) days from the time they are given.  All items are subject to prior sale until a firm order is received.

Backorders

Shipping/handling charges will be actual costs and are prepaid and added to your invoice  (FOB Houston).  Please note that we are not responsible for duties or import/export taxes and we will not bill for these.

Corporate Accounts

Accounts are activated upon full processing of your credit application.  Sorry, we cannot open accounts for non-USA companies.  If you have a USA affiliate or have an office in the USA, exceptions may be made.

Purchase Orders

Purchase orders are gladly accepted for existing accounts and shipments are made according to the terms specified upon opening the account. We are unable to accept a purchase order without an existing account.

When paying by purchase order, the account number and PO number MUST be noted in the Order Instructions field during checkout. (If you do not note your existing account number, your order will be closed without processing.) We require a hard-copy PO to be submitted before your order is processed, either via email to info@brownbookshop.com or faxed to 713-652-1914. Your order will not be processed until we receive the confirming PO. Please make sure to reference the Order ID on your cover page or in your subject line.

Our terms are net thirty (30) days, FOB Houston, Texas 77002, USA, shipping is prepaid and added or you may use your own freight account.

Account payments may be made by money order, cashier's check, credit cards, personal or company check.

Payment Options

For U.S. orders, we accept credit cards, Visa, MasterCard, Discover, American Express, money orders, personal or company checks.  All payments made by check or money order will be shipped after the payment has cleared.

A credit card receipt/invoice will be included in each shipment.

We are unable to process card numbers sent via email.  Please do not email your credit card number to us; it is not a secured payment method. If we receive payment card information by email, the email will be deleted immediately without further processing.

If paying by credit card, your card will be charged at the time of purchase.

Out of Stock Rush Orders

Publishers add an extra fee to all orders shipped via:

• UPS Red (next day)
• UPS Blue (2nd day)
• UPS Orange (3 day)
• Drop ship (publisher to customer)

The cost of shipping from the publisher to Brown Bookshop will be at the customer's expense.

Drop Shipping

We are able to ship certain orders directly from our publishers and vendors to our customers.  There are publishers and vendors that may charge a fee for drop shipped orders which will be at the expense of the customer.  We will always choose the least expensive route for shipping unless otherwise requested by our customer.

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