The legal basis of the state's administrative law process is to review the agency's use of its discretion, to bear in mind the individual's obligations to obey agency rules, and to look at procedural violations that either the agency or the allegedly aggrieved party may have committed. Administrative law hearing offices must bend to the needs of the public in order to remain accessible to the average citizen, but they must also recognize that agencies must have enough room to exercise authority in order to remain effective.